Terms and Conditions

  1. Introduction
    1. Access to and use of the website
    2. Ownership of rights
    3. Liability
  2. Severance
  3. Contract
  4. Age requirements
  5. Payment cards
  6. Purchase of product
  7. Delivery
  8. Cancellation and returns
  9. General
  10. Law, jurisdiction and language
  11. Data protection
  12. Dispute Resolution
  13. Privacy Statement:
    1. Information we may collect from you
    2. How we use your data
  14. Cookies
  15. V.I.P Privilege Cards
  16. Competition Terms and Conditions
    1. Standard Competition Terms
    2. Specific Competition Terms
      1. 12 Socks of Christmas competition
      2. Custom Dressing Gown competition
  17. Custom Made Dressing Gowns
  18. Contact Us
  1. Introduction

    These terms and conditions apply to all transactions between yourself, the ("Customer") and New & Lingwood Limited (" New & Lingwood"). We reserve the right to change, add to or delete any or all of these Terms & Conditions by posting these changes to this section of the website. We therefore advise you to visit this section of the website on a regular basis in order to have a full understanding of any changes that may have been made.

    1. Access to and use of the website

      You are provided access to this website in accordance with these terms & conditions. There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website. If you choose to access this website from outside the United Kingdom, you are responsible for compliance with local laws if and to the extent local laws are applicable. We reserve the right at any time to: modify or withdraw this website (or any part thereof) without notice to you and we shall not be liable to you for any such modification or withdrawal; and/or change these terms and conditions from time to time and your continued use of this website (or any part thereof) following such change will be deemed to be your acceptance of such change. By placing any orders through our website, you warrant that: you are legally capable of entering into binding contracts; the personal information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

    2. Ownership of rights

      All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to New and Lingwood Limited.

      Your use of the Website and its contents grants no rights to you in relation to our intellectual property rights, or that of third parties, in the Website or its contents.

    3. Liability

      While we will use reasonable endeavours to verify the accuracy of any information we place on this website, we make no warranties, whether express or implied in relation to its accuracy. The website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on or through the website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade. We make every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer.

      It is your responsibility to ensure that you have the right equipment required to use this website and that you screen out anything that may damage it. We will not be liable to you or any third party for any loss or damage which may arise to computer equipment as a result of using this website. We make no warranty that this website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the website or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website. To the fullest extent permissible under applicable law, we (and any other members of our group of companies) disclaim any and all warranties of any kind, whether express or implied, in relation to the products available on this website. This does not affect your statutory rights as a consumer, nor does it affect your cancellation rights (see Cancellations). We will not be liable in contract, tort (including, without limitation, negligence), pre-contract or other representations or otherwise out of or in connection with your use of this website for: any loss or damage (whether direct or indirect) of or to business, profit, revenue, reputation, goodwill and anticipated savings; and any incidental, indirect, special, consequential or punitive loss or damage. Nothing in these terms & conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

  2. Severance

    If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

  3. Contract

    No contract shall exist between you and New & Lingwood until New & Lingwood has sent you an email or other document confirming receipt and acceptance of the order you wish to place. After that confirmation New & Lingwood is entitled to withdraw from any contract in the case of obvious error or inaccuracy regarding the order confirmation, price, or goods.

  4. Age requirements

    Customers who shop on-line must be 18 years or over. When you purchase goods from New & Lingwood you will be asked to provide your name, email address, billing address, delivery address, telephone number and credit or debit card details.

  5. Payment cards

    New & Lingwood only accepts payment by Visa, MasterCard, Maestro, American Express, China Union Pay & Paypal.

  6. Purchase of product
    1. New & Lingwood's obligation to you is dependent upon the availability of goods, in the unlikely event that’s goods are sold out or no longer available New & Lingwood will send you notification and may offer you an alternative product or if no suitable alternative is available New & Lingwood will issue a refund for the retail price paid for the item. All alternatives offered will be of the same retail value as the original item. Items stored in your Wish list or shopping bag are not reserved and may be purchased by other customers. New & Lingwood at any time may reserve the right to place restrictions on the volume of goods ordered by one customer.

    2. Prices shown on the website are the prices for which New & Lingwood will sell its goods at the time of display. Prices online may vary from in store from time to time. Information concerning prices and availability is subject to change without notice.

    3. Prices will be seen in the currency of the country which you are shopping from. The price which you see on the website is the final price you will pay. If you are shopping from outside of the UK that price is calculated to include any additional charges for local duties and taxes.

    4. New & Lingwood will make every effort to fulfil and deliver orders within the delivery time advertised at point of order. However, we cannot guarantee this and will not accept responsibility if your order is delivered outside this time which must be regarded as an estimate, and is also dependent on availability and normal processing. New & Lingwood cannot be held liable for late delivery for any reasons beyond our control.

    5. Payment will be obtained by debiting your debit or credit card once we have verified your card details and received credit authorisation. From time to time we may need to contact you to provide further proof of identity as this is to protect both the customer and New & Lingwood from online fraud. In this instance we will need 1 form of photographic ID like a passport or driving licence as well as a utility bill for the address of the debit or credit card being used for the purchase. New & Lingwood reserve the right to cancel any online order should you not provide the adequate id if requested.

  7. Delivery
    1. New & Lingwood will arrange delivery of goods to the address given in the order and will endeavour to deliver the goods (subject to availability) within the time period selected by the customer. If New & Lingwood are not able to fulfill the order within the specified time frame the customer will be contacted to find a resolution. If no resolution can be found New & Lingwood reserve the right to cancel the order.

    2. The price you pay for your purchase will include or advise of any additional charges, local import duties, customs and local sales taxes levied by the country the goods the are being shipped to. You will not be asked to pay any fees after you have made your purchase unless you the customer have opted to so.

    3. At that point of delivery the goods will be deemed delivered and you will be deemed to be the owner of the goods subject only to your rights set out elsewhere in these Terms and Conditions.

    4. New & Lingwood cannot deliver to PO Boxes or APO/FPO addresses; this service is not available through our chosen courier service.

    5. Once you have placed your  Order,  we will promptly acknowledge your order by sending you an email which will contain the relevant details of your order. Please note,  this does not constitute  New & Lingwood’s acceptance of your order to buy the  Merchandise – it only constitutes our acknowledgment of your order.  New & Lingwood do not accept your order (and therefore we make no commitment to provide you with the Merchandise), and no contract for the sale of such Merchandise shall come into effect until we specifically accept your Order and notify you by email that we have dispatched the Merchandise to you ("Order Confirmation"). 

  8. Cancellation and returns
    1. New & Lingwood operate a policy of refund or exchange. Goods purchased online can be returned at any time within 30 days of receipt for an automatic refund or exchange, the exception to this is underwear which is not returnable. Orders placed between 16th November 2023 and 16th December 2023 will be subject to an extended 60 day returns period. Any unwanted product must be returned in the original packaging with all labels and swing tags still in place including sock riders. If the product has been altered in any way we are not able to exchange or refund that product. Returns that are damaged or soiled will not be accepted and will be sent back to the customer at the cost of the customer, and a refund refused.

    2. The responsibility of the return is with the customer until the goods are physically received by New & Lingwood. Please contact [email protected] for more information.

    3. In the case of faulty goods New & Lingwood will use reasonable efforts to replace them, but if a replacement is not possible or if we choose to cancel, our only obligation will be to refund the full amount paid by you. This and the other terms contained in these terms and conditions are not intended to affect your statutory rights.

    4. Please read our separate Delivery and Returns section on our website for full details of our Delivery and returns policy.

  9. General
    1. Colour shape and scale accuracy of the display on our website cannot be guaranteed as this depends on your computer or mobile device.

    2. All the design, text and imagery on the website are for the copyright of New & Lingwood. The site may not be altered in any way or republished without written permission from New & Lingwood.

    3. New & Lingwood reserves the right to withdraw its web site facility without notice.

  10. Law, jurisdiction and language

    The terms of use of this website and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to this website. All contracts shall be concluded in English.

  11. Data protection

    By placing an order you agree and understand that we may collect, use, store and process your personal data in accordance with our Privacy Statement. New and Lingwood fully respects the privacy of individuals who access and use the Website. For details on the manner in which we use cookies, the type of information we collect, how and for what purpose, we use your information and under what circumstances we disclose information please see our Privacy Statement and Cookie Policy, which are incorporated into and form part of these Terms.

  12. Dispute Resolution

    This applies to EU resident customers only. The European Online Dispute Resolution platform provides information about alternative dispute resolution which may be of interest if there is a dispute we cannot resolve between us. For more information please contact Customer Services.


  13. Privacy Statement:

    www.newandlingwood.com is the website of New and Lingwood Limited.

    New and Lingwood Limited is committed to the online privacy of all its users and any personal data collected through this website will be treated as confidential under the principles of the Data Protection Act 1998 and the Data Controller is New and Lingwood Limited.

    We do not use the information you provide to us to learn any more about you other than what is required to fulfil your orders, to provide you with an improved shopping experience, or as otherwise detailed in these terms. Any contact details gathered through press or customer enquiries will not be used for marketing purposes unless otherwise requested by the individual.

    1. Information we may collect from you

      We may collect and process the following data about you:

      • Data which you provide when you create an online account in order to purchase any products.

      • Data which you provide when requesting any marketing information or when you enter any promotions.

      • Details of transactions you carry out through our website and of the fulfilment of your order.

      • Details of your visits to our site and the resources that you access.

    2. How we use your data

      We will only use your data for processing your orders and administering your online account and to provide you with information, products or services that you request from us or which we think may interest you, where you have consented to be contacted for such purposes.

  14. Cookies

    Cookies are very small files that are stored on your computer when you visit certain websites. Here at New and Lingwood, we use cookies to keep track of what’s in your shopping bag and to remember you when you visit us again. Ultimately, this makes it easier and faster for you to use our website. Unless you have adjusted your browser setting to refuse cookies, our system will automatically issue cookies when you use our website. Please note that cookies do not harm your computer.

  15. V.I.P Privilege Cards

    1. The discount is only applicable on full price product.
    2. The discount applies to merchandise purchased at our Jermyn Street, Eton and New York stores and online at www.newandlingwood.com only. It is not valid in third party department stores.
    3. The discount only applies to the individual named on the card. Proof of identification will be required at the till point to claim the price reduction. 
    4. Discount cannot be used in conjunction with any other discount or promotion or be applied retrospectively.
    5. The discount cannot be used in conjunction with any event taking place in the Jermyn Street, Eton or New York stores including seasonal gifting.
    6. This discount cannot be used on our made-to-order service.
    7. New & Lingwood reserves the right to change these terms and conditions of this offer at any time.

  16. Competition Terms and Conditions

    The following terms and conditions apply to all competitions run by New & Lingwood Ltd either in store or online.

    1. Standard Competition Terms

      1. Promoter: The promoter is New and Lingwood Ltd, 118 High Street, Eton, Windsor, Berkshire, SL4 6AN.
      2. Eligibility
      a. To enter this competition you must be aged 18 years old or over. By entering the competition, you confirm that you are 18 years old or over.
      b. This competition is not open to:
      i. employees of the Promoter or its subsidiary companies;
      ii. employees of agents of the Promoter or subsidiary companies, who are professionally connected with the competition or its administration; or
      iii. members of the immediate families or households of (i) and (ii) above.
      c. The Promoter will not accept and will not count competition entries that are:
      i. automatically generated by a computer (including systems which can be programmed to vote) or by macros;
      ii. completed by third parties or in bulk;
      iii. illegible, have been altered, reconstructed, forged or tampered with; or
      iv. incomplete.
      d. Entries on behalf of another person will not be accepted and joint submissions are not allowed.
      e. For all competitions run on social media channels, the following eligibility criteria apply (as amended from time to time):
      i. Facebook – you must “Like” the New & Lingwood Facebook page (https://www.facebook.com/newandlingwood);
      ii. Instagram – you must “follow” and "tag" 2 friends @newandlingwood
      g. By entering the competition, you confirm that you are eligible to do so and eligible to claim any prize you may win. The Promoter may require you to provide proof that you are eligible to enter the competition and if you cannot, you may be disqualified from the competition.
      h. If it becomes apparent that a participant is using a computer(s) to circumvent the condition in (2)(c)(i), for example by masking their identity by manipulating IP addresses, using identities other than their own or any other automated means in order to participate in the competition, that participant will be disqualified and any prize awarded will be void.
      3. Acceptance of Terms and Conditions
      a. Together the “Part A - Standard Competition Terms” and “Part B - Specific Competition Terms” constitute the Terms and Conditions applicable to the competition.
      b. Please read the Terms and Conditions carefully and make sure that you understand them, before taking part in the competition. By submitting a competition entry, you are agreeing to be bound by these Terms and Conditions.
      4. Data Protection
      a. If you are the winner of the competition, you agree that the Promoter may use your name, image and town, county or region of residence to announce the winner of this competition and for any other reasonable and related promotional purposes.
      b. By entering, you agree that if you win, you will participate, for no additional fee, in any reasonable publicity arranged by the Promoter, its agents or suppliers.
      c. By entering the competition, you agree that any personal information provided by you with the competition entry may be held and used only by the Promoter or its agents and suppliers to administer the competition and for the purposes set out in these Terms and Conditions.
      d. Any personal information collected by the Promoter will be processed in accordance with applicable data protection laws.
      e. By entering this competition you agree that the Promoter may use the data collected from you for the purposes of sending you marketing communications on sales and promotions operated by the Promoter. The data will not be disclosed by the Promoter to any other organisation that is not associated with the Promoter unless you have opted in to such communications when entering the competition.
      5. Ownership of competition entries and intellectual property rights
      a. All competition entries and any accompanying material submitted to the Promoter will become the property of the Promoter on receipt and will not be returned.
      b. By submitting your competition entry and any accompanying material, you agree to:
      i. assign to the Promoter all your intellectual property rights with full title guarantee; and
      ii. waive all moral rights, in and to your competition entry and otherwise arising in connection with your entry to which you may now or at any time in the future be entitled under the Copyright, Designs and Patents Act 1988 as amended from time to time and under all similar legislation from time to time in force anywhere in the world.
      c. Where applicable, by submitting your competition entry you confirm that:
      i. the competition entry is an original entry and has not been copied wholly or substantially from any other source;
      ii. you are the owner of all rights in the competition entry;
      iii. your entry is not defamatory or offensive; and
      iv. your entry does not infringe the rights of any third-party.
      d. Where applicable, to the extent that your competition entry includes a third-party image, you confirm that any rights arising in such image have been waived for that use.
      e. You hereby agree to provide evidence of any required consents at the Promoter’s request. If you fail to provide such evidence, the Promoter may, in its sole discretion, disqualify you from entering the competition.
      6. Promoter’s Rights
      a. If the Promoter reasonably believes you have breached these Terms and Conditions, the Promoter may exclude you from participating in the competition.
      b. The Promoter reserves the right, at its sole discretion, to hold void, suspend or withdraw, the competition at any time, where it becomes necessary to do so as a result of events outside of its control.
      7. Limitation of Liability
      a. The Promoter accepts no responsibility for withdrawal of the competition, system errors or other issues that may result in disruption to lost, delayed or not received entries or winner notifications that are the result of events outside of the Promoter’s control.
      b. The Promoter or its agents will not be responsible for the non-inclusion of entries as a result of technical malfunction, systems, network, server, computer hardware or software failures or otherwise.
      c. Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the fault of the Promoter, its agents or distributors or that of their employees.
      8. Contact
      For help with entries or any questions relating to the competition please see www.newandlingwood.com/contact.
      9. Governing law
      These Terms and Conditions shall be governed under the laws of England and Wales. Any dispute arising from, or related to, your use of the service shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

    2. Specific Competition Terms
      1. 12 Socks of Christmas Competition

        10. This giveaway is only open to residents in the UK.
        11. Entry Mechanics
        a. The competition will run from 1st December 2021 at 00:01 to 31st December 2021 to 23.59 BST.
        b. All entries must be received no later than the Closing Date. All entries received after the Closing Date are automatically disqualified.
        c. To enter the giveaway, you must sign up to our newsletter.
        d. No purchase necessary; however internet connection may be required.
        12. The Prize
        a. Prize of 12 pairs of socks selected by New & Lingwood.
        b. There are 6 sock gift boxes to be won.
        c. The prize is not negotiable or transferable.
        13. Deciding the winner(s)
        a. Winners will be selected at random by an employee of the Promoter.
        b. The decision will be final.
        14. Winner announcement
        a. The winners of the giveaway will be announced by 26.01.2021 and will be contacted via email used to enter the competition.
        15. Claiming the Prize
        a. The prize will be sent by New & Lingwood's designated courrier by recorded delivery to an adress provided by the winner.

      2. The Custom Dressing Gown Competition

        16. Entry Mechanics
        a. The competition will run from 11th December 2021 at 12:00 to 31st December 2021 to 23.59 BST.
        b. All entries must be received no later than the Closing Date. All entries received after the Closing Date are automatically disqualified.
        c. To enter the giveaway, you must: follow both @newandlingwood and @thecarltontowerjumeirah on Instagram, tag 5 friends in our post about the competition on 11th December and DM us with a message about what the this gown would mean to you and your guest, sign up to New & Lingwood's newsletter mailing list.
        17. The Prize
        a. Design a custom gown for you and a guest with one of our expert tailor in a suite and stay overnight at The Carlton Tower Jumeirah.
        b. Only one winner will be chosen, and winner can choose 1 guest to join them; 2 custom gowns will be produced.
        c. The prize is not negotiable or transferable.
        18. Deciding the winner(s)
        a. Winners will be selected at random by an employee of the New & Lingwood.
        b. The decision will be final.
        19. Winner announcement
        a. The winners of the competition will be announced by 26.01.2021 and will be contacted via the email entered with.
        20. Claiming the Prize
        a. The Promoter will make all reasonable efforts to contact the winner. If the winner cannot be contacted, is not available or has not claimed their prize within 10 working days of the Announcement Date, the Promoter reserves the right to offer the prize to the next eligible entrant selected in the same manner (a “Reserve Winner”).
        b. The prize may not be claimed or transferred by a third party on your behalf.
        c. Transportation to/from hotel and any incidentals incurred at the hotel as a result of the stay are to be paid for by winner.
        d. The date of oppointment with New & Lingwood tailor and hotel stay to take place between January and March 2022 with Final date to be coordinated across parties
        e. The prize may not be claimed by a third party on your behalf.
        f. The Promoter does not accept any responsibility if you are not able to take up the prize.

  17. Custom Made Dressing Gowns

    1. While we use only the highest-quality photography to represent our products in the most accurate and realistic way in terms of colour, we cannot guarantee that the products you receive will look exactly like what you see on your computer screen due to the fact that different device screens reproduce colours with variations and amount of detail.

    2. By submitting an order, the customer accepts full responsibility for having checked that all the styling options of the chosen product/s AND the size are correct. Every submitted order shall be considered final. As our products are custom-made, we cannot accept any changes after an order has been submitted. In exceptional cases and at the sole discretion of the company, a change may be applied to a submitted order if requested within a few hours of its placement.

    3. You can request to cancel your order within 12 hours of completing and only before we have started the production of your ordered garments. In such a case the customer will receive a full refund. By submitting an order you agree to the start of the production of your order, whereby the right of withdrawal cannot subsequently be used.

    4. New & Lingwood offers customized, tailor-made products. As such, those products cannot be resold. Therefore, we do not provide full returns. We do, however, offer an in store or online alterations service should you not be happy with the sizing of your product. The company reserves the right to decide to request the return of product(s) and provide a return label, if necessary.

    5.New & Lingwood cannot take any responsibility for the correctness of the submitted measurements.

    6. This discount cannot be used on our made-to-order service.

    7. The return of a product based on fabric or styling preference is not possible.

    8. In case a garment has been produced with a fabrication defect, New & Lingwood will, by agreement with the customer, replace the garment. The customer will be asked to send photos of it showing the defect/deviations before the company makes a final decision on replacing the garment. The customer shall reach out to the customer support team within 1 month of receiving their order.

    9. In case a garment has been produced with large deviations to size specifications New & Lingwood will have alterations made in order to match the original size specifications of the product. If it is not possible to alter the garment to match the original size specifications we will, by agreement with the customer, replace the garment. The customer will be asked to send photos of the received product showing the size deviations before the company makes a final decision on replacing the garment. The customer shall reach out to the customer support team within 1 month of receiving their order.

    10. New & Lingwood will not accept any returns where the product has been worn.

  18. Contact Us

    Our Customer Services opening times are 9am to 6pm Monday to Friday, we are not open on UK Bank Holidays.

    These Terms and Conditions shall be read in conjunction with all other information you find on our web site concerning our relationship.